The "Safe Account" Scam: Why Your Bank Will Never Ask You to Move Your Money
A caller says your bank account is under attack and you must move your money to a "safe account". It's a scam. How it works and exactly what to do.
Plain answers to common tech questions
Free, step-by-step help for older adults and the families who help them. Read online or print for the fridge door.
Articles
Scams & Safety Scams & Safety I Clicked a Scam Link. Now What? A Calm 10-Minute Checklist
Clicked a link in a scam text or email? Don't panic. Follow this calm, step-by-step checklist for phones, tablets and computers.
Scams & Safety How to Set Up a Family Safe Word to Stop AI Voice-Clone Scams
A family safe word stops cloned-voice "grandchild in trouble" calls. Here's how to choose one, share it safely and use it, in five minutes.
Scams & Safety Medicare Scam Calls: New Cards, Free DNA Tests and What Medicare Really Does
Scammers pretend to be from Medicare to steal your number or money. What Medicare will never do, the common Medicare scams, and how to report them.
Scams & Safety Gift Cards, Bitcoin ATMs and Cash Couriers: 3 Payment Red Flags That Mean Scam
If someone asks you to pay with gift cards, a Bitcoin ATM or cash handed to a courier, it's a scam. Why scammers want these payments and what to do.
Scams & Safety "Your Computer Is Infected": How to Spot and Stop a Tech Support Scam
A pop-up says your computer is infected and to call Microsoft or Apple? It's a scam. What to do, how to close a stuck pop-up, and what to do if you let them in.
Scams & Safety Got a Text About an Unpaid Toll? It's Almost Certainly a Scam
Texts saying you owe an unpaid toll or road charge are a common scam. How to spot one, what to do, and how to check if you really owe anything.
Scams & Safety Where to Report a Scam in 2026: US, UK, Australia and Canada
Every official place to report a scam in the US, UK, Australia and Canada, with phone numbers and websites, plus what to do first if you've lost money.
AI Assistants Can AI Help With Medical Questions? How to Use It Safely
AI assistants can help you prepare for appointments and understand medical words, but they can be wrong. How older adults can use AI for health questions safely.
AI Assistants Is ChatGPT Safe and Free? Honest Answers for Older Adults
Is ChatGPT free? Is it safe? What should you never type into it? Plain, honest answers for older adults trying AI for the first time.
iPhone & iPad Assistive Access: How to Turn On Apple's Simple Mode for iPhone and iPad
Assistive Access gives an iPhone or iPad a simple screen with a few large buttons. Who it's for, what changes, and how to set it up and turn it off.
iPhone & iPad iPad Hard to Use After the Update? 5 Settings to Change First (iPadOS 26 and 27)
Apps opening in small windows? Tiny text or a shrunken keyboard? Five iPad settings that make iPadOS 26 and 27 simpler, clearer and easier to use.
iPhone & iPad What "Ask Reason for Calling" Means on iPhone, and the Best Setting for Seniors
iPhone's Screen Unknown Callers options explained: Never, Ask Reason for Calling and Silence. What each does, and the best choice for older adults.
iPhone & iPad Not Getting Some Texts on Your iPhone? Check the Unknown Senders Filter
If texts seem to be missing on your iPhone, they may be in the Unknown Senders filter. How to find them, mark a sender as known, and keep scam texts out.
iPhone & iPad iPhone Hard to Read? 6 Settings That Make Text Bigger and Clearer
Six iPhone settings that make text bigger, bolder and easier to read, including the iOS 26 Liquid Glass fix. Step by step, for iOS 26 and iOS 27.
Android Google Assistant Is Gone: A Plain-English Guide to Gemini on Android
Google has replaced Google Assistant with Gemini on Android phones. What changed, what still works with "Hey Google", and how to get comfortable with Gemini.
Android Samsung Easy Mode: How to Make a Galaxy Phone Simpler for Mom or Dad
Easy mode makes a Samsung Galaxy phone simpler, with bigger text and icons and fewer accidental taps. How to turn it on, what changes, and what to check first.
Android How to Stop Spam Calls on Android: Pixel Call Screen and Samsung, Step by Step
How to stop spam and scam calls on Android: Call Screen on Google Pixel, Caller ID and spam protection on Samsung Galaxy, and tips for any phone.
Helping Family How to Help a Parent With Their iPhone From Far Away (FaceTime Screen Sharing)
See your parent's iPhone screen, and even control it with their permission, during a FaceTime call. Step by step, plus safe options for Android phones.
Helping Family iPhone or Android for Seniors? An Honest Comparison
Should an older adult choose an iPhone or an Android phone? An honest, jargon-free comparison of ease of use, simple modes, scam protection, updates and cost.
Helping Family How to Set Up a Phone for an Elderly Parent: A One-Afternoon Checklist
A practical checklist for setting up an iPhone or Android phone for an older parent: bigger text, contacts, emergency features, scam protection and backups.
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